At Lacantus Store, our goal is to offer premium-quality furniture, décor, and home products crafted with care and delivered safely to your home. Because most of our items are made-to-order, handcrafted, or large in size, our return policy is designed to ensure a fair, clear, and efficient process for both customers and our suppliers.
Please read this policy carefully before placing an order.
1. Eligibility for Returns
We accept returns only for valid and justified reasons, including:
Accepted Reasons
- Damaged item upon arrival
- Defective item
- Wrong item received
- Item not as described
- Incorrect quantity
To qualify for a return or replacement, the customer must contact us within the applicable timeframe (see section 2) and provide clear photos or videos showing the issue.
We do not accept returns for:
- Change of mind
- Buyer’s remorse
- Items that were installed, assembled, used, or modified
- Items returned without original packaging
- Delivery delays caused by the carrier or external circumstances
2. Return Timeframes
Return requests must be submitted within the following periods:
• Furniture, Lighting, Décor, Outdoor, Storage, Tables, Cabinets, Home Accessories
7 business days from the delivery date.
• Electronics, Appliances, Motorized or Electrical Items
14 business days from delivery, due to the need for installation and testing.
Return requests submitted after these windows cannot be accepted.
3. Condition of Returned Items
To be eligible for a return, items must be:
- Unassembled and uninstalled
- Unused
- In their original packaging, including all materials, labels, and protective foam
- In the same condition in which they were received
Customers must keep the packaging until the product has been fully inspected.
4. Free Return Shipping (When the Issue Is Our Responsibility)
Lacantus Store covers the return shipping cost in the following cases:
- Received wrong item
- Item arrived damaged or defective
- Item does not match the product description
- Missing parts or components
If the issue cannot be resolved with replacement parts or a full replacement, a return will be authorized and a refund will be issued.
5. Manufacturer Warranty (Electronics & Electrical Items)
All electronic or electrical products come with a 12-month manufacturer warranty covering defects in materials or workmanship.
Warranty does not cover:
- User damage
- Misuse
- Modifications or repairs done by the customer
- Normal wear and tear
For issues after the return window, customers must contact the manufacturer directly. We can provide their contact information upon request.
6. Ultra-Exceptional Cases (At Our Sole Discretion)
Lacantus Store reserves the right — in extremely rare and justified situations — to evaluate a return request that does not fall under our standard accepted reasons.
Examples may include:
- Verified cases of identity theft or fraudulent card use
- Verified delivery of items ordered under compromised accounts
- Other serious incidents with valid documentation
In such exceptional cases:
- Approval is not guaranteed
- Any refund will be partial only (never full)
- A restocking deduction will apply
- The customer is responsible for return shipping
All decisions are final and made solely at our discretion.
7. Items Returned Without Authorization
Returns must be authorized by Lacantus Store before the customer ships anything back.
Returns sent to:
- the wrong address,
- the sender’s address on the package, or
- sent without a Return Merchandise Authorization (RMA)
may be rejected and returned to the sender without refund.
8. Shipping Delays Beyond Our Control
We may offer free or flat-rate shipping for eligible orders and destinations. Estimated delivery times are shown at checkout and in your order confirmation.
However, delivery times may vary due to factors outside our control, including:
- Carrier delays
- Weather conditions
- Holidays or peak seasons
- Operational issues from the courier
Lacantus Store is not responsible for delays caused by the carrier.
Our responsibility begins once the customer receives the product and is able to inspect it.
9. Process to Request a Return
To report an issue or request a return:
- Contact us at returns@lacantus.com within the applicable return window.
- Provide your order number and a clear description of the issue.
- Attach photos or videos showing any damage, defects, or discrepancies.
- Wait for confirmation and RMA instructions before shipping anything back.
Refunds are processed once the item is received and inspected.
10. Refund Processing Times
After an authorized return arrives at our warehouse and passes inspection:
- Refunds are typically processed within 2–7 business days.
- Your bank or card issuer may require additional time to post the refund.
If you have any questions about this policy, feel free to contact us at: