What is ID Verification?

Before we can send you your campaign funds, you may be required to complete certain checks to verify your identity and information. Any company that collects and sends out money needs to complete a series of checks, known as Know Your Customer, or KYC. It’s part of our obligation to government agencies with regard to OFAC (Office of Foreign Assets Control) and anti-money laundering policies.

When will I have to complete my verification?

If you are raising funds in USD, and your country of residence or bank account country is outside of the US, you will be able to start the verification process by email or any other method from LACANTUS, after your campaign has raised at least our minimum disbursement amount.

How will I know that I have to do this?

If you meet the above requirements, we’ll send you an email to let you know that you need to complete some additional verification steps. You will two weeks from the date we send you an email to finish your verification. We will remind you every 72 hours until your verification is complete.

I’m running my campaign under my company name. Whose information do I use?

According to our Terms of Use, the campaign owner is legally responsible for your project. Please use the name and identity information of the Legal Representative of the campaign or the Owner/Director of your business. If your company is working with an agency, and an agency representative is listed as the campaign owner, please use the information of the actual person at your company responsible for your campaign.

How do I complete this process?

When you click the link from the email you receive from LACANTUS or the link on your Funding page, you could be redirected to our third-party partner for ID Verification. Follow their instructions to complete the process. For a list of supported documents they accept, please see their list here. All the documents you submit should be in color, readable, and unobstructed. Please note that it may take several business days for them to confirm your verification once you submit your information.

What documents will I need to provide?

You will be asked to upload a government-issued photo ID. You’ll need to upload this in JPG, PNG, or PDF format. Please make sure you upload a clear, readable, color photo. In some cases, we may ask you to return and upload additional information, in which case we’ll notify you via email.

How do I know my submission was successful?

If your submission is successful, you’ll see that you’ve completed your ID Verification on the Funding tab of your Campaign Editor. If your submission is rejected, LACANTUS will send you an email to let you know how to resubmit your documents or any other next steps.