At Lacantus Store, we work primarily with trusted U.S. suppliers to provide fast, safe, and reliable delivery of premium furniture, lighting, décor, and home products. Our goal is to ensure a smooth and transparent shipping experience from the moment you place your order until it arrives at your home.

1. Free Shipping Within the United States (When Available)

We may offer free shipping on eligible orders within the United States.

Typical delivery time:
1–5 business days, depending on product type and your location.

Larger or oversized items may require additional handling time, but most orders follow the standard window above.

2. Shipping to Canada

Shipping to Canada is available for select products.
Delivery times may vary depending on customs processing and carrier availability.

Shipping fees (if applicable) will be shown at checkout.

3. Order Processing Times

Orders are typically processed within:

• 1–2 business days for most items

• 2–4 business days for large furniture or made-to-order products

Once your order has shipped, you will receive a confirmation email with tracking information.

4. Delivery Timeframes

Estimated delivery windows:

• Home & Décor, Lighting, Furniture, Storage, Outdoor:
  1–5 business days

• Electronics & Appliances:
  2–7 business days (depending on carrier and handling)

Please note that certain oversized items may require scheduled delivery.

5. Shipping Carriers

We ship through reputable carriers such as:

• UPS

• FedEx

• USPS

• DHL

• Specialized furniture carriers (for oversized shipments)

Carrier selection depends on the supplier, product category, and destination.

6. Delays Outside Our Control

While most orders arrive within the estimated timeframe, delays may occur due to factors beyond our control, including:

• Carrier delays

• Weather conditions

• Holidays and peak seasons

• Customs inspections (for Canada)

• Operational issues at the courier level

Lacantus Store is not responsible for delays caused by external factors.
Our responsibility begins once the customer receives the product and can inspect it.

7. Delivery Attempts & Undeliverable Orders

If the carrier is unable to deliver your package due to:

• Incorrect address

• Recipient unavailable

• Failure to schedule delivery (for oversized items)

• Refusal of the package

the order may be returned to the warehouse.

Reshipment fees or address correction fees may apply.
Please ensure that your shipping information is accurate at checkout.

8. Damaged or Wrong Items on Delivery

If you receive:

• A damaged item

• A defective item

• The wrong product

• Missing parts

please report the issue within the return window, with clear photos or videos.

See our Return & Refund Policy for full details.

9. Lost Packages

If tracking indicates a package is lost or has not moved for an extended period, contact us at info@lacantus.com and we will open an investigation with the carrier.

If confirmed lost by the carrier, we will provide a replacement or refund.

10. Tracking Your Order

Once your order ships, you will receive:

• A shipping confirmation

• A tracking link

• Delivery updates (depending on the carrier)

If you do not receive tracking within the expected processing time, contact us at support@lacantus.com.

11. Split Shipments

Because we work with multiple suppliers, mainly in the U.S., items from the same order may ship separately depending on:

• Stock availability

• Warehouse location

• Product category

Each shipment will have its own tracking number.

12. Contact Us

If you have any questions about your shipment, feel free to reach out:

Email: info@lacantus.com